:root {
  --ink: #172129;
  --muted: #61707a;
  --line: #d8e1e5;
  --surface: #ffffff;
  --canvas: #f5f7f7;
  --teal: #0f766e;
  --teal-dark: #0b5c56;
  --teal-soft: #e8f5f2;
  --coral: #c44d3f;
  --coral-soft: #fff0ed;
  --focus: #176b9b;
  --shadow: 0 18px 46px rgba(19, 36, 46, 0.12);
}

* { box-sizing: border-box; }
html { min-width: 320px; background: var(--canvas); }
body {
  margin: 0;
  min-height: 100vh;
  color: var(--ink);
  background: var(--canvas);
  font-family: "Jost", Arial, sans-serif;
  font-size: 16px;
  letter-spacing: 0;
  -webkit-font-smoothing: antialiased;
}
button, input, select, textarea { font: inherit; letter-spacing: 0; }
button, a { -webkit-tap-highlight-color: transparent; }
a { color: inherit; }

.site-header {
  height: 68px;
  padding: 0 max(24px, calc((100vw - 1160px) / 2));
  display: flex;
  align-items: center;
  justify-content: flex-start;
  gap: 24px;
  background: var(--surface);
  border-bottom: 1px solid var(--line);
}
.brand { display: inline-flex; align-items: center; gap: 11px; color: var(--ink); text-decoration: none; }
.brand-mark {
  width: 38px; height: 38px; display: grid; place-items: center;
  border: 1px solid #a9cbc7; border-radius: 7px; color: var(--teal); background: var(--teal-soft);
}
.brand-mark svg { width: 20px; height: 20px; }
.brand > span:last-child { display: grid; line-height: 1.05; }
.brand strong { font-size: 18px; font-weight: 600; }
.brand small { margin-top: 4px; color: var(--muted); font-size: 12px; font-weight: 500; }

main { width: min(1180px, calc(100% - 40px)); margin: 0 auto; padding: 52px 0 80px; }
.support-heading {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 430px;
  align-items: end;
  gap: 56px;
  margin-bottom: 32px;
}
.eyebrow { margin: 0 0 8px; color: var(--teal); font-size: 12px; line-height: 1.2; font-weight: 600; text-transform: uppercase; }
.support-heading h1 { margin: 0; max-width: 680px; font-size: 46px; line-height: 1.04; font-weight: 600; }
.support-heading > div > p:last-child { max-width: 650px; margin: 16px 0 0; color: var(--muted); font-size: 17px; line-height: 1.55; }
.progress {
  min-height: 74px;
  margin: 0;
  padding: 0;
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  list-style: none;
  border-top: 1px solid var(--line);
}
.progress li { position: relative; padding-top: 18px; color: #657680; font-size: 13px; }
.progress li::before { content: ""; position: absolute; top: -1px; left: 0; width: 100%; height: 2px; background: transparent; }
.progress li.is-current::before { background: var(--teal); }
.progress span { display: inline-grid; width: 22px; height: 22px; margin-right: 7px; place-items: center; border: 1px solid #bcc8ce; border-radius: 50%; font-size: 11px; }
.progress b { font-weight: 600; }
.progress .is-current { color: var(--ink); }
.progress .is-current span { color: white; border-color: var(--teal); background: var(--teal); }

.support-workspace { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 26px; align-items: stretch; }
.issue-form, .prepare-panel { border: 1px solid var(--line); border-radius: 8px; background: var(--surface); }
.issue-form { padding: 34px 36px; box-shadow: 0 12px 34px rgba(19, 36, 46, 0.06); }
.section-title { display: flex; align-items: flex-start; gap: 14px; margin-bottom: 32px; }
.section-icon { flex: 0 0 40px; width: 40px; height: 40px; display: grid; place-items: center; color: var(--teal); background: var(--teal-soft); border-radius: 7px; }
.section-icon svg { width: 20px; height: 20px; }
.section-title h2, .prepare-panel h2 { margin: 0; font-size: 23px; line-height: 1.2; font-weight: 600; }
.section-title p { margin: 7px 0 0; color: var(--muted); font-size: 15px; line-height: 1.5; }
.intake-section { padding: 0 0 32px; }
.intake-section + .intake-section { padding-top: 30px; border-top: 1px solid var(--line); }
.intake-section-heading { margin-bottom: 20px; display: grid; grid-template-columns: 28px minmax(0, 1fr); align-items: start; gap: 12px; }
.intake-number { width: 26px; height: 26px; display: grid; place-items: center; color: white; background: var(--teal); border-radius: 50%; font-size: 12px; font-weight: 600; }
.intake-section-heading h3 { margin: 1px 0 0; font-size: 18px; line-height: 1.3; font-weight: 600; }
.intake-section-heading p { margin: 4px 0 0; color: var(--muted); font-size: 14px; line-height: 1.5; }
.problem-section { padding-bottom: 0; }
.form-grid { display: grid; gap: 20px; }
.form-grid.two-column { grid-template-columns: repeat(2, minmax(0, 1fr)); }
label { min-width: 0; display: grid; gap: 8px; }
.product-search-field { position: relative; }
.field-help { color: var(--muted); font-size: 13px; font-weight: 400; line-height: 1.45; }
.product-suggestions {
  position: absolute;
  z-index: 12;
  top: calc(100% - 18px);
  left: 0;
  right: 0;
  max-height: 300px;
  padding: 5px;
  overflow-y: auto;
  background: #fff;
  border: 1px solid #b8cbd0;
  border-radius: 6px;
  box-shadow: 0 16px 34px rgba(19, 42, 51, 0.18);
}
.product-suggestion {
  width: 100%;
  display: grid;
  gap: 2px;
  padding: 10px 11px;
  color: var(--ink);
  background: transparent;
  border: 0;
  border-radius: 4px;
  text-align: left;
  cursor: pointer;
}
.product-suggestion:hover,
.product-suggestion:focus { background: #edf7f5; outline: 0; }
.product-suggestion strong { font-size: 14px; font-weight: 500; }
.product-suggestion small { color: var(--muted); font-size: 12px; font-weight: 400; }
label > span { color: #33424b; font-size: 14px; font-weight: 500; }
label > span small { margin-left: 4px; color: var(--muted); font-size: 12px; font-weight: 400; }
label small { color: var(--muted); font-size: 12px; font-weight: 400; }
input, select, textarea {
  width: 100%; min-width: 0; border: 1px solid #81929a; border-radius: 6px;
  color: var(--ink); background: #fff; outline: none; font-size: 16px;
}
input, select { height: 50px; padding: 0 14px; }
textarea { min-height: 160px; padding: 14px; line-height: 1.55; resize: vertical; }
input::placeholder, textarea::placeholder { color: #657680; }
input:focus, select:focus, textarea:focus { border-color: var(--focus); box-shadow: 0 0 0 3px rgba(23, 107, 155, 0.13); }
.full-width { grid-column: 1 / -1; }
.field-note { min-height: 50px; padding: 10px 13px; display: flex; align-items: center; gap: 10px; color: var(--muted); background: #f6f8f9; border-left: 3px solid #9aaab2; }
.field-note svg { flex: 0 0 17px; width: 17px; }
.field-note p { margin: 0; font-size: 13px; line-height: 1.45; }
.problem-guidance { margin: -1px 0 2px; max-width: 760px; color: #66757e; font-size: 14px; line-height: 1.5; }
.optional-details { border: 1px solid var(--line); border-radius: 7px; background: #fafcfc; overflow: hidden; }
.optional-details summary { min-height: 58px; padding: 12px 14px; display: grid; grid-template-columns: 24px minmax(0, 1fr) 18px; align-items: center; gap: 11px; color: var(--ink); cursor: pointer; list-style: none; }
.optional-details summary::-webkit-details-marker { display: none; }
.optional-details summary > svg:first-child { width: 19px; color: var(--teal); }
.optional-details summary > svg:last-child { width: 17px; color: var(--muted); transition: transform .16s ease; }
.optional-details[open] summary > svg:last-child { transform: rotate(180deg); }
.optional-details summary span { min-width: 0; display: grid; gap: 2px; }
.optional-details summary b { font-size: 14px; font-weight: 500; }
.optional-details summary small { color: var(--muted); font-size: 12px; line-height: 1.35; }
.optional-details-content { padding: 18px 14px 16px; display: grid; grid-template-columns: minmax(0, 1fr) minmax(240px, .8fr); align-items: start; gap: 18px; border-top: 1px solid var(--line); background: #fff; }
.website-field { position: absolute !important; left: -10000px !important; width: 1px !important; height: 1px !important; overflow: hidden !important; }
.form-actions { margin-top: 26px; padding-top: 22px; display: flex; align-items: center; justify-content: space-between; gap: 20px; border-top: 1px solid var(--line); }
.form-actions p { max-width: 420px; margin: 0; display: flex; align-items: flex-start; gap: 8px; color: var(--muted); font-size: 12px; line-height: 1.45; }
.form-actions p svg { flex: 0 0 15px; width: 15px; margin-top: 1px; }
.primary-button, .secondary-button, .icon-button {
  border: 0; border-radius: 6px; cursor: pointer; font-weight: 600; transition: background-color .16s ease, border-color .16s ease, color .16s ease, box-shadow .16s ease;
}
.primary-button, .secondary-button { min-height: 44px; padding: 0 18px; display: inline-flex; align-items: center; justify-content: center; gap: 9px; white-space: nowrap; }
.primary-button { color: white; background: var(--teal); }
.primary-button:hover { background: var(--teal-dark); box-shadow: 0 7px 18px rgba(15, 118, 110, .18); }
.secondary-button { color: var(--ink); background: white; border: 1px solid #81929a; }
.secondary-button:hover { color: var(--teal-dark); border-color: var(--teal); background: var(--teal-soft); }
.primary-button svg, .secondary-button svg { width: 17px; height: 17px; }
.primary-button:disabled, .secondary-button:disabled { opacity: .55; cursor: wait; box-shadow: none; }
.form-error { margin: 14px 0 0; padding: 10px 12px; color: #8e2f25; background: var(--coral-soft); border-left: 3px solid var(--coral); font-size: 13px; }

.prepare-panel { padding: 30px 26px; background: #eaf4f2; color: var(--ink); }
.prepare-panel .eyebrow { color: var(--teal-dark); }
.prepare-panel h2 { margin-bottom: 24px; }
.prepare-panel ul { margin: 0; padding: 0; display: grid; gap: 20px; list-style: none; }
.prepare-panel li { display: flex; align-items: flex-start; gap: 12px; }
.prepare-panel li > svg { flex: 0 0 19px; width: 19px; color: var(--teal-dark); }
.prepare-panel li span { display: grid; }
.prepare-panel li b { font-size: 15px; font-weight: 500; }
.prepare-panel li small { margin-top: 5px; color: #52666f; font-size: 13px; line-height: 1.5; }
.direct-contact { margin-top: 30px; padding-top: 22px; display: grid; gap: 6px; border-top: 1px solid #3d4a51; }
.direct-contact { border-top-color: #bdd3ce; }
.direct-contact span { color: #52666f; font-size: 12px; }
.direct-contact a { color: var(--teal-dark); font-size: 14px; font-weight: 500; }

footer { min-height: 64px; padding: 18px max(24px, calc((100vw - 1160px) / 2)); display: flex; align-items: center; justify-content: space-between; gap: 24px; color: var(--muted); background: white; border-top: 1px solid var(--line); font-size: 12px; }
footer span:first-child { color: var(--ink); font-weight: 600; }

dialog { width: min(980px, calc(100% - 32px)); max-height: min(900px, calc(100vh - 32px)); padding: 0; border: 0; border-radius: 8px; color: var(--ink); background: white; box-shadow: var(--shadow); overflow: hidden; }
dialog::backdrop { background: rgba(16, 27, 34, 0.68); backdrop-filter: blur(3px); }
.dialog-shell { max-height: min(900px, calc(100vh - 32px)); display: flex; flex-direction: column; }
.dialog-head { flex: 0 0 auto; padding: 24px 30px; display: flex; align-items: flex-start; justify-content: space-between; gap: 20px; border-bottom: 1px solid var(--line); }
.dialog-head h2 { margin: 0; font-size: 27px; line-height: 1.22; font-weight: 600; }
.icon-button { flex: 0 0 38px; width: 38px; height: 38px; display: grid; place-items: center; color: var(--muted); background: #f2f5f6; }
.icon-button:hover { color: var(--ink); background: #e5ebee; }
.icon-button svg { width: 19px; height: 19px; }
.dialog-view { min-height: 0; padding: 30px; overflow: auto; }
.scope-band { padding: 14px 16px; display: flex; flex-wrap: wrap; gap: 7px 20px; color: #28514d; background: var(--teal-soft); border-left: 4px solid var(--teal); font-size: 14px; line-height: 1.45; }
.scope-band span { display: inline-flex; gap: 5px; }
.scope-band b { font-weight: 600; }
.solution-summary { margin: 24px 0; max-width: 760px; color: #35454e; font-size: 17px; line-height: 1.65; }
.solution-section { padding: 26px 0; border-top: 1px solid var(--line); }
.solution-section h3 { margin: 0 0 16px; font-size: 19px; line-height: 1.3; font-weight: 600; }
.section-heading-copy { margin-bottom: 17px; }
.section-heading-copy h3 { margin-bottom: 5px; }
.section-heading-copy p { margin: 0; color: var(--muted); font-size: 14px; line-height: 1.5; }
.solution-steps { margin: 0; padding: 0; display: grid; gap: 16px; counter-reset: solution-step; list-style: none; }
.solution-steps li { min-height: 48px; display: grid; grid-template-columns: 36px minmax(0, 1fr); align-items: start; gap: 13px; color: #33424b; font-size: 16px; line-height: 1.6; }
.solution-steps li::before { counter-increment: solution-step; content: counter(solution-step); width: 32px; height: 32px; margin-top: 1px; display: grid; place-items: center; color: white; background: var(--teal); border-radius: 50%; font-size: 13px; font-weight: 600; }
.resource-card-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; }
.resource-card-grid + .resource-card-grid:not(:empty) { margin-top: 12px; }
.resource-card {
  min-height: 96px;
  padding: 15px;
  display: grid;
  grid-template-columns: 42px minmax(0, 1fr) 20px;
  align-items: center;
  gap: 13px;
  color: var(--ink);
  background: #fff;
  border: 1px solid #81929a;
  border-radius: 7px;
  text-decoration: none;
  transition: border-color .16s ease, background-color .16s ease, box-shadow .16s ease;
}
.resource-card:hover { border-color: var(--teal); background: #f7fbfa; box-shadow: 0 7px 18px rgba(19, 36, 46, .07); }
.resource-card:focus-visible { border-color: var(--focus); outline: 3px solid rgba(23, 107, 155, .2); outline-offset: 2px; }
.resource-card-icon { width: 42px; height: 42px; display: grid; place-items: center; color: var(--teal-dark); background: var(--teal-soft); border-radius: 7px; }
.resource-card-icon svg { width: 20px; height: 20px; }
.resource-card-copy { min-width: 0; display: grid; gap: 4px; }
.resource-card-kind { color: var(--teal-dark); font-size: 11px; line-height: 1.2; font-weight: 600; text-transform: uppercase; }
.resource-card-title { color: var(--ink); font-size: 15px; line-height: 1.35; font-weight: 500; overflow-wrap: anywhere; }
.resource-card-detail { color: var(--muted); font-size: 13px; line-height: 1.35; }
.resource-card-action { width: 18px; height: 18px; color: #74858e; }
.resource-intro {
  margin-bottom: 4px;
  padding: 20px 0 4px;
  display: grid;
  grid-template-columns: 38px minmax(0, 1fr);
  align-items: start;
  gap: 13px;
}
.resource-intro > svg {
  width: 38px;
  height: 38px;
  padding: 9px;
  color: var(--teal);
  background: var(--teal-soft);
  border-radius: 7px;
}
.resource-intro h3 { margin: 0; font-size: 20px; line-height: 1.3; font-weight: 600; }
.resource-intro p { margin: 7px 0 0; max-width: 720px; color: var(--muted); font-size: 15px; line-height: 1.6; }
.vendor-section { padding-bottom: 24px; }
.vendor-heading { display: grid; gap: 6px; }
.vendor-heading .eyebrow { margin: 0; }
.vendor-heading h3 { margin: 0; font-size: 20px; line-height: 1.3; font-weight: 600; }
.vendor-heading > p:last-child { max-width: 720px; margin: 0; color: var(--muted); font-size: 15px; line-height: 1.55; }
.vendor-channels {
  margin-top: 15px;
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  border: 1px solid var(--line);
  border-radius: 7px;
  overflow: hidden;
}
.vendor-channel {
  min-height: 78px;
  padding: 12px 14px;
  display: grid;
  grid-template-columns: 34px minmax(0, 1fr) 18px;
  align-items: center;
  gap: 10px;
  color: var(--ink);
  background: #fff;
  text-decoration: none;
}
.vendor-channel:nth-child(even) { border-left: 1px solid var(--line); }
.vendor-channel:nth-child(n+3) { border-top: 1px solid var(--line); }
.vendor-channel:hover { background: var(--teal-soft); }
.vendor-channel-icon {
  width: 34px;
  height: 34px;
  display: grid;
  place-items: center;
  color: var(--teal-dark);
  background: var(--teal-soft);
  border-radius: 6px;
}
.vendor-channel-icon svg { width: 17px; height: 17px; }
.vendor-channel > span:nth-child(2) { min-width: 0; display: grid; gap: 3px; }
.vendor-channel strong { overflow: hidden; font-size: 14px; font-weight: 500; text-overflow: ellipsis; white-space: nowrap; }
.vendor-channel small { color: var(--muted); font-size: 13px; line-height: 1.35; }
.vendor-channel > svg:last-child { width: 16px; color: #76868f; }
.safety-note { padding: 13px 14px; display: flex; align-items: flex-start; gap: 10px; color: #6d3a34; background: var(--coral-soft); border-left: 4px solid var(--coral); }
.safety-note svg { flex: 0 0 18px; width: 18px; }
.safety-note p { margin: 0; font-size: 13px; line-height: 1.55; }
.dialog-actions { margin-top: 24px; padding-top: 20px; display: flex; align-items: center; justify-content: flex-end; gap: 10px; border-top: 1px solid var(--line); }
.ticket-intro { margin-bottom: 16px; padding: 0 0 18px; display: flex; align-items: flex-start; gap: 12px; border-bottom: 1px solid var(--line); }
.ticket-intro > svg { flex: 0 0 21px; width: 21px; color: var(--teal); }
.ticket-intro h3 { margin: 0; font-size: 18px; font-weight: 600; }
.ticket-intro p { margin: 5px 0 0; color: var(--muted); font-size: 14px; line-height: 1.5; }
.ticket-summary { margin-bottom: 28px; padding: 18px 20px; display: grid; grid-template-columns: minmax(190px, .75fr) minmax(0, 1.5fr); gap: 22px; background: #f3f7f6; border: 1px solid #cbded9; border-radius: 7px; }
.ticket-summary > div { min-width: 0; display: grid; align-content: start; gap: 5px; }
.ticket-summary small { color: var(--teal-dark); font-size: 11px; font-weight: 600; text-transform: uppercase; }
.ticket-summary strong { font-size: 15px; line-height: 1.45; font-weight: 500; overflow-wrap: anywhere; }
.ticket-summary p { max-height: 68px; margin: 0; overflow: hidden; color: #40515a; font-size: 14px; line-height: 1.55; }
.ticket-section { padding: 0 0 30px; }
.ticket-section + .ticket-section { padding-top: 28px; border-top: 1px solid var(--line); }
.ticket-section-heading { margin-bottom: 19px; display: grid; grid-template-columns: 28px minmax(0, 1fr); gap: 11px; }
.ticket-section-heading > span { width: 26px; height: 26px; display: grid; place-items: center; color: var(--teal-dark); background: var(--teal-soft); border-radius: 50%; font-size: 12px; font-weight: 600; }
.ticket-section-heading h3 { margin: 1px 0 0; font-size: 18px; line-height: 1.3; font-weight: 600; }
.ticket-section-heading p { margin: 4px 0 0; color: var(--muted); font-size: 13px; line-height: 1.45; }
.ticket-section textarea { min-height: 96px; }
.upload-card { min-height: 82px; padding: 14px 15px; display: grid; grid-template-columns: 40px minmax(0, 1fr) auto; align-items: center; gap: 13px; color: var(--ink); background: #fafcfc; border: 1px dashed #80949d; border-radius: 7px; cursor: pointer; }
.upload-card:hover { border-color: var(--teal); background: var(--teal-soft); }
.upload-card:focus-within { border-color: var(--focus); box-shadow: 0 0 0 3px rgba(23, 107, 155, 0.13); }
.upload-card-icon { width: 40px; height: 40px; display: grid; place-items: center; color: var(--teal-dark); background: var(--teal-soft); border-radius: 7px; }
.upload-card-icon svg { width: 19px; }
.upload-card-copy { min-width: 0; display: grid; gap: 3px; }
.upload-card-copy b { font-size: 14px; font-weight: 500; }
.upload-card-copy small { color: var(--muted); font-size: 12px; line-height: 1.4; }
.upload-card-action { min-height: 36px; padding: 0 13px; display: inline-flex; align-items: center; color: var(--teal-dark); background: #fff; border: 1px solid #9bb4ae; border-radius: 5px; font-size: 12px; font-weight: 600; }
.visually-hidden { position: absolute !important; width: 1px !important; height: 1px !important; padding: 0 !important; margin: -1px !important; overflow: hidden !important; clip: rect(0, 0, 0, 0) !important; white-space: nowrap !important; border: 0 !important; }
.selected-files { padding: 10px 12px; display: flex; flex-wrap: wrap; gap: 7px; background: #f5f7f7; border-radius: 6px; }
.selected-files[hidden] { display: none; }
.selected-file { max-width: 100%; padding: 5px 8px; display: inline-flex; align-items: center; gap: 6px; color: #40515a; background: #fff; border: 1px solid var(--line); border-radius: 5px; font-size: 12px; }
.selected-file svg { flex: 0 0 14px; width: 14px; color: var(--teal-dark); }
.selected-file span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ticket-submit-bar { position: sticky; bottom: -30px; z-index: 3; margin: 0 -30px -30px; padding: 18px 30px; justify-content: space-between; background: #fff; box-shadow: 0 -10px 24px rgba(19, 36, 46, .07); }
.ticket-submit-actions { display: flex; gap: 10px; }
.ticket-privacy { max-width: 510px; margin: 0; display: flex; align-items: flex-start; gap: 8px; color: var(--muted); font-size: 11px; line-height: 1.45; }
.ticket-privacy svg { flex: 0 0 15px; width: 15px; margin-top: 1px; color: var(--teal-dark); }
.complete-view { min-height: 410px; text-align: center; display: grid; place-items: center; align-content: center; }
.complete-view[hidden] { display: none; }
.complete-icon { width: 58px; height: 58px; display: grid; place-items: center; color: white; background: var(--teal); border-radius: 50%; }
.complete-icon svg { width: 26px; height: 26px; }
.complete-view .eyebrow { margin-top: 22px; }
.complete-view h2 { margin: 0; font-size: 28px; }
.complete-view p { max-width: 520px; margin: 12px 0 0; color: var(--muted); line-height: 1.55; }
.complete-view strong { margin: 18px 0 0; padding: 8px 14px; color: var(--teal-dark); background: var(--teal-soft); border-radius: 5px; font-size: 17px; }
.complete-view .primary-button { margin-top: 24px; min-width: 130px; }

.busy-layer { position: fixed; inset: 0; z-index: 20; display: grid; place-items: center; align-content: center; gap: 14px; color: white; background: rgba(18, 30, 37, .76); }
.busy-layer[hidden] { display: none; }
.busy-layer strong { font-size: 14px; font-weight: 600; }
.spinner { width: 34px; height: 34px; border: 3px solid rgba(255,255,255,.3); border-top-color: white; border-radius: 50%; animation: spin .8s linear infinite; }
@keyframes spin { to { transform: rotate(360deg); } }

@media (max-width: 900px) {
  .support-heading { grid-template-columns: 1fr; gap: 24px; }
  .support-workspace { grid-template-columns: 1fr; }
  .prepare-panel { order: 2; }
}

@media (max-width: 620px) {
  .site-header { height: 64px; padding: 0 16px; }
  main { width: min(100% - 24px, 1160px); padding: 30px 0 48px; }
  .support-heading h1 { font-size: 34px; }
  .support-heading > div > p:last-child { font-size: 15px; }
  .progress { min-height: 58px; }
  .progress li { padding-top: 13px; font-size: 11px; }
  .progress span { width: 20px; height: 20px; margin-right: 4px; }
  .issue-form, .prepare-panel { padding: 22px 18px; }
  .section-title { margin-bottom: 26px; }
  .intake-section { padding-bottom: 26px; }
  .intake-section + .intake-section { padding-top: 24px; }
  .form-grid.two-column { grid-template-columns: 1fr; }
  .full-width { grid-column: auto; }
  .optional-details-content { grid-template-columns: 1fr; }
  .form-actions { align-items: stretch; flex-direction: column; }
  .form-actions .primary-button { width: 100%; }
  footer { align-items: flex-start; flex-direction: column; padding: 18px; }
  dialog { width: 100%; max-width: none; max-height: 100%; height: 100%; border-radius: 0; }
  .dialog-shell { height: 100%; max-height: none; }
  .dialog-head, .dialog-view { padding: 20px 18px; }
  .dialog-head h2 { font-size: 23px; }
  .solution-summary { font-size: 16px; }
  .solution-steps li { font-size: 15px; }
  .resource-card-grid { grid-template-columns: 1fr; }
  .resource-card { min-height: 92px; }
  .vendor-channels { grid-template-columns: 1fr; }
  .vendor-channel:nth-child(even) { border-left: 0; }
  .vendor-channel:nth-child(n+2) { border-top: 1px solid var(--line); }
  .dialog-actions { align-items: stretch; flex-direction: column-reverse; }
  .dialog-actions button { width: 100%; }
  .ticket-summary { grid-template-columns: 1fr; gap: 15px; }
  .ticket-section { padding-bottom: 26px; }
  .ticket-section + .ticket-section { padding-top: 24px; }
  .upload-card { grid-template-columns: 38px minmax(0, 1fr); }
  .upload-card-action { grid-column: 1 / -1; justify-content: center; }
  .ticket-submit-bar { bottom: -20px; margin: 0 -18px -20px; padding: 16px 18px; flex-direction: column; }
  .ticket-submit-actions { width: 100%; }
  .ticket-submit-actions button { flex: 1 1 0; }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { scroll-behavior: auto !important; transition: none !important; animation-duration: .01ms !important; animation-iteration-count: 1 !important; }
}