Technical support

Tell us what is happening.

Choose the product, describe what you see, and we will show the most relevant reviewed guidance. If it does not solve the problem, the same details become a support ticket.

1Describe
2Try solution
3Contact support

Describe the problem

Start with what the product is doing. Add software or firmware only when it is part of the problem.

Manufacturer Product and model Choose the exact product when it appears. Legacy products can still be typed. Software or firmware if applicable Leave this blank when the product has no software or the problem is purely physical.

A version helps only when the issue involves an app, driver, module, device firmware, or an on-screen workflow.

Describe the problem Describe what you see, not what you think caused it. Include the exact error, what you expected, and the last step that worked.

Do not include passwords, payment card data, or patient records.

Tell us what is happening.

Describe the problem

Solution

Try these steps in order

Files and official guides

Start with the product guide

Manuals, setup, and training

Send this to Dentcore Support

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