Dentcore technical support

Product support

Select the product and describe the problem. We will show the relevant instructions and manuals before opening a ticket.

Use the name printed on the unit or shown in the software.

Product or model Manufacturer optional filter

Common brands

Choose the exact match. If it is not listed, enter the complete name printed on the product.

Software or firmware involved?Optional. Leave this closed for physical products and mechanical issues.

Software or firmware if applicable Leave this blank when software is not part of the problem.

A version helps only when the issue involves an app, driver, module, device firmware, or an on-screen workflow.

Write the visible symptom, where the workflow stopped, and any complete error message.

What is the product doing? A useful report answers three questions: What were you doing? What happened instead? What changed since it last worked?

Do not include passwords, payment card data, or patient records.

Solution